Managing expectations with KOLs is really important.
Yes you want to make sure you are of value, and be able to bring the right opportunities to your KOL. But nothing is worse than to commit to something and not being able to deliver on your promises. With whatever I do, I always tell the KOL:
"... It is not going to be easy, but I can promise you I will do my utmost best to work on this/ represent you to the global team/get you noticed with the global clinical trial team for this trial... However, as you can hopefully understand, I can not promise you it will actually happen."
All KOLs are fine with that. They don't want empty promises, they want someone that works hard on their behalf, but they do understand that it might not work out. Always keep this mantra in mind:
"...under promise and over deliver..." and you will do just fine as an MSL.
Do you want to become a master in soft skills? Then join our "MSL & Medical Advisor soft skills" training program.
Join our FREE MSL webinar to learn "How to become an MSL without having any pharma experience" and test yourself if you are suitable for the MSL career.
Receive MSL blog stories, great MSL content, MSL news, career advice, MSL jobs, tips and discounts straight into your inbox.