MSL Blog post

The 4 pillars of MSL KPIs

The 4 pillars of MSL KPIs

KPIs for MSLs are often raised as a point of discussion. What is it that we need to measure, quantity of calls, or quality of calls?

  1. Quality of KOL interactions:Frequency/duration of calls shows you are at least doing something and if your meetings are long(er), it shows you had more time...
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